Classification of Performance Dimensions
A dimension is a measurable extent of whatsoever kind. It is normally measured inwards price of diverse extends similar shape, size, character as well as quantity.
The functioning dimensions tin endure classified into following:
- Quantity - which is the main dimension of performance.
- Quality - which is the secondary dimension of performance.
Image below depicts this classification of functioning dimensions.
Image credits © Prof. Mudit Katyani.
1. Quantity is Primary Dimension of Performance
Quantity of output is the main dimension of performance.
Examples of “How main dimension (Quantity) is measured?”:
- Manufacturing unit : H5N1 main dimension for a manufacturing unit of measurement is the quantity of output produced inside a given fourth dimension period. Higher the output to a greater extent than is the efficiency of workers.
- Company : H5N1 main dimension of quantity tin also endure applied to a mensurate company’s efficiency. For example, a machine manufacturing fellowship may laid the functioning dimension of producing at to the lowest degree 10 cars inwards a day. If the output is to a greater extent than than 10 cars, hence the fellowship is considered to endure operating efficiently.
- Service sector : In a service sector, it is hard to laid such a measure because hither it is hard to mensurate functioning inwards price of quantity. However, it tin endure expressed every bit the break of customers served. For example, a hotel tin mensurate its functioning yesteryear finding out how many customers it serves daily.
2. Quality is Secondary Dimension of Performance
Quality of output is the secondary dimension of performance.
If nearly of the output is made every bit per the character standards, hence the character of output is good.
Quality standards are expressed every bit a pct of units that are allowed every bit defective.
Companies that desire a Six Sigma measure must encounter that non fifty-fifty 3 units inwards a 1000000 are defective.
With contest increasing twenty-four hours yesteryear day, companies are giving a lot of importance to the character of the product. By giving warranty/guarantee for their products, companies are using character every bit a sales advertisement tool.
Companies must role modern techniques to improve their production quality. They must render improve value for the consumer's coin yesteryear focusing on the character of their products.
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